Printer says I have ink but won't print anything on paper

[Cass371]

My hp envy 7855 printer is saying it has ink but when I try to print it just acts as it's printing but there's no ink on page how do I fix this? Doing a clean on it through settings hasn't fixed the issue.

[Kuroi_Kenshi]

Hi @Cass371,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Ink Cartridges:

• Ensure that the ink cartridges are properly installed.
• Remove and reinsert the cartridges to make sure they are seated correctly.
• Check for any protective tape on the ink nozzles and remove it.

Clean the Printhead Manually:

• If the automated cleaning process doesn't work, you can try cleaning the printhead manually.
• Remove the ink cartridges.
• Use a lint-free cloth moistened with distilled water to gently clean the printhead and ink nozzles.

Run a Second or Advanced Cleaning Cycle:

• Sometimes, running the cleaning cycle multiple times can help resolve the clogging.
• Access the printer settings and run a second or advanced cleaning cycle.

Check Printer Configuration:

• Verify that the correct paper type and size are selected in the printer settings.
• Make sure that the printer is set to print in color or grayscale, as needed.

Perform a Power Reset:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds before plugging it back in and turning it on.
• This can sometimes resolve temporary glitches.

Update Printer Firmware and Software:

• Ensure that your printer firmware is up to date.
• Download and install any available updates from the HP Support website.

Print Diagnostic and Alignment Pages:

• Print a diagnostic page to check the printhead and alignment.
• This can help identify any issues with print quality.

Use Genuine HP Cartridges:

• Ensure that you are using genuine HP ink cartridges, as third-party cartridges can sometimes cause issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,