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02-27-2021 12:28 AM
The printer won't talk to the laptop, scanning isn't working and the printer keeps saying because I am using HP instant ink and I should be enrolled, but I am enrolled it came with the printer! I have even upgraded! I have wasted hours of study time trying to figure this out, can some one please give me some advice?
03-01-2021 03:37 AM - edited 03-01-2021 03:38 AM
@TeresaMS, Welcome to the HP Support Community!
I understand you are not able to print. Are you using HP Instant Ink cartridges in the printer?
Restart the wireless router, the printer, and the PC
Check if the printer is connected to the internet. Try making a copy on the printer.
To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
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Hope this helps! Keep me posted.
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