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‎10-10-2024 08:30 AM

HP Recommended

Printer says indicated cartridge is not communicating correctly with the printer

Category:
1 REPLY 1

‎10-12-2024 09:17 AM

HP Recommended

Hi @Val10111,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

When your HP printer indicates that a cartridge is not communicating correctly, it can be frustrating. Here are some steps you can take to troubleshoot and resolve the issue.

 

Check the Cartridge Installation

  • Power off the printer and unplug it from the wall.
  • Open the printer cover and carefully remove the cartridge.
  • Inspect the cartridge for any protective tape or plastic that may not have been removed.
  • Reinsert the cartridge firmly until it clicks into place.

Clean the Contacts

  • Power off the printer and remove the cartridge.
  • Use a lint-free cloth or coffee filter to gently clean the metal contacts on the cartridge and the corresponding contacts in the printer. Ensure they are free from dust or ink residue.
  • Reinsert the cartridge and power on the printer.

Reset the Printer

  • With the printer powered on, disconnect the power cord from the back of the printer.
  • Wait for at least 60 seconds.
  • Reconnect the power cord and turn the printer back on.

Update Printer Firmware

  • Ensure that your printer’s firmware is up to date. You can check for updates using the HP Smart app or by visiting the HP website.

Check for Errors in Software

  • If you're using a computer, check the printer software for any error messages or alerts that might indicate further issues.
  • Try printing a test page from the printer’s control panel or from your computer.

Try Another Cartridge

  • If possible, try using another cartridge (if you have one available) to see if the issue is with the cartridge itself.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support

Raj_05
HP Support Community Moderator
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