Printer started printing too lightly despite new toner cartridge.

[ScottNelsonPT]

Despite new toner, printer is printing too lightly.

[VikramTheGreat]

Hi @ScottNelsonPT,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand that you are having a print quality issue.

To provide you with an accurate solution, I'll need the printer's Serial number details:
 

Were you facing the same issue with the old cartridge?

However, I suggest you do a Hard Reset

** Hard reset :
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, clean the ink cartridges:
 

Alright, the Ink cartridge might be clogged, please follow the below steps to clean the Ink cartridge once

Gather the following materials:

> A clean, lint-free cloth or a clean, dry cotton swab, Distilled or bottled water
> Gently press down on the Ink Door button to release the Ink Door, and then lift the Ink Door into the open position.
> Wait until the printer is idle and silent before you continue.
> Lift up the printhead latch to release it, and then move the ink cartridge back and up to remove it.
> Hold the ink cartridge by its sides.
> Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.
> Clean the face and edges around the ink nozzle with a cloth or swab.
> Wait for the cleaned area to dry before you continue (approximately 10 minutes).
> With the nozzles toward the printer, insert the ink cartridge into its slot, and then squeeze to lock the printhead latch into place.
> Repeat these steps to clean around the nozzles on the other ink cartridge.
> Lower the Ink Door, and then press gently to close it
 

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support