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‎01-27-2023 02:55 PM

HP Recommended

The printer was running low on ink, so I replaced all 4 and now the printer won't print any color but black. I replaced the ink thinking something was wrong with the cartridges but that was not the issue. The printer was purchased at the end of 2020 and the warranty has expired ( go figure). I have watched all the videos and completed all the steps to clean the printer. Even purchased more ink from HP, it arrived today so I tried these cartridges. Now my printer is stuck on the screen "Initializing ink system" It has been stuck on this screen for hours. I unplugged it and plugged it back in thinking that it would reset something but it didn't. At this point I am ready to throw it out the window and go buy another printer.  Any suggestions? 

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