Printer stops after new cartridge put in telling me to install a new cartridge

[JNL458]

After installing a new black cartridge (instant ink delivery) the printer stops mid job and tells me "low ink, install a new cartridge". I've reinstalled numerous times or just hit the ok button and it starts printing again.  This happens every time.

[Garp_senchau]

@JNL458, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

• Turn off the printer. Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Kindly refer the following guides:

HP inkjet printers - Ink Alert or Low on Ink message | HP® Support

Solve Instant Ink cartridge and printer problems | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,