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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
smokefishmonger
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Printer tells me that my replacement cartridge is defective, How do I return it?

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Office JetPro 8020
Microsoft Windows 10 (64-bit)

Printer tells me that my replacement cartridge is defective, How do I return it?

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KrazyToad
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@smokefishmonger

 


Welcome to HP Support Community


I would like to help

 

Are you using Instant Ink cartridges? If yes, please check your Inbox for further instructions

 

Meantime please try these steps

 

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer.

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

 

Also ensure the printer Firmware is updated https://support.hp.com/in-en/document/c02919168


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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smokefishmonger
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Tried this possible solution, but this didn't work. I ordered a new blue ink from Amazon as the other cartridges work.

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