Printer told me to replqce Magenta cartridge. Did so. Printer stilll says it needs replacement.

[GABIII]

See above question.

[VikramTheGreat]

Hi @GABIII,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If your HP printer still shows a magenta cartridge error even after replacing it, please try the steps shared below.

1. Power Reset:

• Turn off the printer and disconnect the power cord from the back of the printer and the wall outlet.
• Wait for at least 60 seconds.
• Reconnect the power cord to the printer and the wall outlet.
• Turn the printer back on.

2. Cartridge contact cleaning:

• 1, Remove the cartridges
• 2, Place the cartridges on a piece of paper with the nozzle plate facing up.
• 3, Unplug the printer power cord.
• 4, Lightly moisten the lint-free cleaning material with clean water.
• 5, Clean the cartridge contacts. Avoid touching the nozzles. Replace the cleaning material if it gets dirty.
• 6, Clean the carriage contacts. Use new cleaning material if the material used on the cartridge contacts is no longer clean.
• 7, Let the parts dry for five minutes before reinserting the cartridges.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support