Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Printer topped printing from computer and won't copy

HP Recommended
HP Envy 6000
Microsoft Windows 10 (64-bit)

I was copying and printing this afternoon using my HP Envy 6000 printer and it stopped printing and copying.  It would spit out paper -- blank paper.  The WiFi is working, as proven by blank paper coming out when I send a test sheet to the printer.  It just won't print, whether I use B&W or color.  The cartridges are not empty.  I'm getting no error messages.  It just won't print.


Any ideas?

HP Support Agent
HP Support Agent
25,736 25,616 1,414 1,485
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP support community.


Check for issues with the ink cartridges

Low ink levels, using non-HP cartridges, and clogged cartridge vents can cause print quality issues.

  1. Replace any non-HP or refilled cartridges with genuine HP cartridges. HP supplies are available from the HP Store and local retailers.

    HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Go to HP Anti Counterfeiting and Fraud Program for more information.

  2. Check the ink levels from the printer control panel or from the HP Smart app on your computer or mobile device.

    • If any cartridges are very low or empty, replace them with new cartridges, and then try to print.

    • If the print quality issue persists, continue to the next step.

  3. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

  4. Push in the tab on a cartridge, and then pull the cartridge from the slot.


    Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.

    Removing the ink cartridge

  5. If the cartridge still has the orange pull-tab attached, remove it.

    Removing the orange tape from the cartridge

  6. Use a pin or paper clip to remove any debris or excess adhesive from the vent on top of the cartridge.

    Cleaning the vent on the cartridge

  7. Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.

  8. Repeat these steps to inspect and clean the vent on the other cartridges.

    If the issue persists with a specific color, replace that cartridge.

    If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP limited warranty information.

You can refer this HP document for more assistance:- Click here


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation