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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jlieb8
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Printer under warranty but I can't get help to fix or replace it

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EHP Officejet Pro 8035

HP Officejet Pro 8035 printer, 5 months old, under HP 1-year warranty.  Color printing has never worked (black & white is fine).  Print is pink.  Diagnostics reveal that the blue print head does not work, even after advanced cleaning.  
Therefore I need to use the warranty to fix or replace it but can't get any help from HP to proceed with this.  HELP!

 

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @jlieb8,

  

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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