Printer will not come out of single cartarige mode

[Britt06]

I received this printer stuck in single cartarige mode. I don't know how to get it out. We've tried unplugging it and plugging back in and replacing the ink but will not work.

[TEJ1602]

@Britt06, Welcome to HP Support Community!

Is there any error message on the printer?

Try the steps below to isolate and resolve the issue-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Remove the ink cartridges and reset the printer

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

Try printing.

Hope this helps! Keep me posted. 

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