Printer will not print black ink at all

[AlyssaC34]

I cannot get my printer to print in black ink at all. It will only print in color.  The printer will print completely blank pages when the item to be printed is all black. It will only print the color sections when the item printed has both color and black.

I have replaced the cartridge multiple times. I have cleaned the print head. I have checked for clogs in the actual cartridges. I have updated the software more than once. I have cleaned the printer for smears. I have aligned the print head as well. I have gone to the AI chat bot and followed its instructions multiple times. I haven't been able to print in two weeks and need help to get the printer back on track. Thank you

[Elohi_NR]

Hi @AlyssaC34,

Welcome to the HP Support Community. 

I'd be glad to help you! 

That is an excellent description and a great diagnosis. It is greatly appreciated.            

If you have performed all the steps from this document and still having issues, either the cartridges are faulty or the printer itself.

You may also refer to HP printer prints blank pages

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.