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Printer will not print in color!

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HP OfficeJet 6958 All-in-One Printer
Mac OS X 10.10 Yosemite

Hello,

 I changed all the color and black cartridges( pre and post all manufacturers brand).  Printer recognizes  new in , but only prints black.  I did All the trouble shooting.  This printer was purchased late 2019 from Costco and the warranty expired January 2020. It was the first time I changed the ink!   Should I buy a new printer or try and replace  the print head?  

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@Helenellis

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c05076934 and let me know how it goes

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Hello,

 I have followed all of those steps in order twice and still nothing!  They are new genuine printer inks , both color and black.  Black prints , no color. When I print the various test pages, the colors do not print on anything.  I am using a Mac and did nit have this issue until I changed the ink cartridges ( all black and color) . Now what do I do?

 Thanks 

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HP Support Agent
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If you have already performed all the troubleshooting in the Link above and the issue persists, I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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