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Printer will not work after windows 10 update. incompatible cartridge

HP Recommended
Deskjet 3830 all in one
Microsoft Windows 10 (64-bit)

Sept 11,2020 I went to print and a error incompatible cartridge. We have two different computers two printers. both printers are desk jet 3830 both had the same error. Windows 10 Update? how to fix this. 

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HP Support Agent
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HP Recommended

@RWB48, Welcome to the HP Support Community!


Windows update do not affect ink cartridges in the printer. Which ink cartridge is indicated in the error?

Insert one ink cartridge and try printing to identify the defective ink cartridge.


Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge


If the error persists, please reach out to the HP Technical Support team in your region regarding the service options.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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