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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Nothingworks2
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Printer will only print in black and not colour

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I have tried everything to get my printer printing in colour again, read loads of forums and tried everything.  No option anywhere to change the preferences form greyscale to colour. Please help, I’ve wasted hours and it is driving me mad!

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TEJ1602
HP Support Agent
HP Support Agent
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@Nothingworks2, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 
  • What is the Operating System installed on the computer?
  • How is the printer connected to the computer?

Keep me posted.

TEJ1602
I am an HP Employee

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