Printer won’t except replacement cartridge, says older generation

[Alfretha]

When bought printer 3 years ago stocked up on ink cartridges, 952XL black and 952 3 color.  Yellow cartridge ran out.  Replaced it with EXACT same cartridge.  Printer acknowledged genuine HP, but then gave error message that couldn’t use it as older generation.  Had been working fine on exact same cartridge.  Tried 2 different yellow cartridge and got same error message.  What gives?

[Alfretha]

That is what I was wondering, if it was because of last update.  Is anyone else having same issue?  If it is the update, just buying more cartridges won’t fix it.  HP has exact same cartridges listed as proper ones for my printer, so problem must be with update.  Grrrr…..  I need my printer working!

[Echo_Lake]

@Alfretha

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand you are not able to use the new replacement ink cartridges due to this error. Apologies for the inconvenience caused. To assist you better,

• What is the exact error message and where do you see this error?
• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons. I have sent you a private message, reply to the message with the required details.
 

To access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
 

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[49876293]

Having the same problem. What's the solution?