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    Fix Windows 10 Update Issues

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Message 1 of 2
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Printer won't print after installing new cartridges

HP Recommended
HP office jet pro 8715

Printer won't print black after installing new HP cartridges 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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@MLG7, Welcome to the HP Support Community!

 

I understand you are not able to print in black.

  • Are you able to print in color?
  • Make sure the plastic tape if any is removed from the new ink cartridge before placing it in the printer.
  • Try making a standalone copy in black and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Check the ink levels, clean the printhead up to 2 times, and print a quality page as shown in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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