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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Mary43211
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Printer won't print after replacing black ink

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hp962

New to this but not new to hp printers and am very disappointed....taking a long time to figure out issue with printer when all that I thought had to be done was to replace the darn black ink cartridge.  Searched and someone had posted exactly same question but reply not available to the public.  Extra frustrating!  Entire family just needs to print now!  I am simply cutting and pasting the other person's question here because it is identical to our problem.

 

When my black ink cartridge was running low, it warned me far in advance so I could prepare. Even once it ran out it allowed me to continue to print using the color cartridges. As soon as I replaced my black cartridge now it says my yellow cartridge is depleted, but unlike the depleted black cartridge it won't let me print at all  (even if I select black and white only). I don't care if my color documents come out in black and white only, I just need to print!!!! Also, why was there no warning that the color cartridge was running low?? I would have purchased both at once and saved some money. 

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sandytechy20
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@Mary43211

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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