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‎09-27-2020 07:57 AM

HP Recommended
Product: Deskkjet 2634
Operating System: iOS

My printer won’t print black ink. Cartridge is almost full, tried all troubleshooting ideas from virtual agent, cleaned cartridges 3 times and still not working. Any ideas? 

Category:
1 REPLY 1

‎09-27-2020 12:50 PM

HP Recommended

Hi @Porghead ,

 

Welcome to the HP Support-Community.

 

We will figure the problem out! 😊

 

Please do this test with the black cartridge:

 

Take a handkerchief and the cartridge. Now press the cartridge like a stamp on the handkerchief for about 2-3 seconds. You should see a strong, black colored strip. Is this the case?
If there is no or very little ink on the handkerchief, moisten the handkerchief slightly and press the cartridge again, this time for about 30 seconds on it, until more ink comes out.
Afterwards, re-insert the cartridge and run a cartridge clean, if necessary.

 

What is the result?

 

Cheers!

Nils_K


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