Printer won’t print blue or green

[Tz04]

My printer won’t print blue or green. I’ve added all new cartridge colors and it still won’t fix the issue. 

[A_Gayathri]

Hi @Tz04 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8028 printer is not printing blue or green despite having replaced the cartridges, there are a few troubleshooting steps you can take to address the issue:

Check Ink Levels: Ensure that the newly installed cartridges have sufficient ink levels. Many printers, including HP printers, have the option to check ink levels either through the printer's control panel or through the printer software on your computer.

Print a Test Page: Print a test page to determine whether the issue is with the printer hardware or a specific document. If the test page also lacks blue and green colors, it suggests a potential hardware problem.

Clean the Printheads: Printheads may get clogged, leading to print quality issues. Most printers have a built-in tool for cleaning printheads. Refer to your printer's user manual for instructions on how to access and use this feature.

Align the Printheads: Proper alignment is crucial for accurate color printing. Your printer should have an alignment tool in the settings or control panel. Run the alignment process to ensure that the printheads are aligned correctly.

Update Printer Drivers: Ensure that you have the latest printer drivers installed on your computer. Outdated or corrupted drivers can cause printing issues. Visit the HP support website to download and install the latest drivers for your printer model.

Check Color Settings: Verify that your print settings are configured correctly. Sometimes, incorrect color settings can result in missing or distorted colors. Make sure that you have selected the correct color profile and settings in both the printer software and the document you are trying to print.

Use Genuine HP Cartridges: Ensure that you are using genuine HP ink cartridges. Third-party or counterfeit cartridges may not provide the correct color output and can lead to printing issues.

You can refer to this document 

HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

I hope this helps. 

Take care and have a good day.

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Gaya1239

HP Support