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‎08-09-2020 10:58 PM

HP Recommended
Product: MFP M477fdw
Operating System: Microsoft Windows 10 (32-bit)

Hi there,

 

My printer won't print in colour on my laptop - from any application there is no option to select "colour / greyscale / black and white".  I have deleted and reinstalled the printer and the test page prints in black and white also.

 

From other devices it will print in colour.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2020 11:34 PM

HP Recommended

I have seen cases where the printer is not detected properly as color and so the driver installs as a monochrome only device. On your PC go to control panel>devices and printers and right click the icon for your printer and select printer properties from the drop down menu. Once the properties window comes up, click the device settings tab and then scroll down to install-able options and find the "device type" option and change it to color. Click apply and close out and test print.

 

Repairatrooper_0-1597037632970.png

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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2 REPLIES 2

‎08-09-2020 11:34 PM

HP Recommended

I have seen cases where the printer is not detected properly as color and so the driver installs as a monochrome only device. On your PC go to control panel>devices and printers and right click the icon for your printer and select printer properties from the drop down menu. Once the properties window comes up, click the device settings tab and then scroll down to install-able options and find the "device type" option and change it to color. Click apply and close out and test print.

 

Repairatrooper_0-1597037632970.png

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎08-12-2020 09:30 PM

HP Recommended

Thanks so much!  That's worked perfectly.

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