Printer won’t print it says to change my insta ink payment method and I can’t find that option

[ValMitch054]

I bought this printer off my daughter and have had it awhile now but all of a sudden it wants an updated payment method for insta ink and I can’t find that option. And my printer keeps Saying busy when it not busy and won’t let me print? 

[Raj_05]

Hi @ValMitch054,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're encountering issues with your HP printer and the Instant Ink service. To resolve this problem, follow these steps.

Update Payment Method:

• Visit the HP Instant Ink website and log in to your account.
• Look for an option related to your account or billing information.
• Locate the section for payment methods and update your information as needed.

Check Printer Status:

• Ensure that your printer is connected to the internet.
• Check the printer control panel for any error messages or prompts. Follow any on-screen instructions.
• Restart your printer and see if the issue persists.

Reinstall HP Smart App (Optional):

• If you're using the HP Smart app, try uninstalling and reinstalling it. Sometimes, issues can be resolved by refreshing the app.

Check for Firmware Updates:

• Ensure that your printer has the latest firmware updates installed. You can usually find firmware update options in the printer settings or on the HP support website.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support