Printer won't print, says there is an issue with the installed cartridges or account

[cmaer]

Printer keeps telling me that there is an issue with the installed cartridges (which there is not) or account payment method.

It says that I can't print until issue is resolved. I just installed new cartridges which were successfully installed. My account payment is up to date. And I ran a diagnostic and there are no issues. But it still won't work...and stubbornly tells me there is an issue. I have a Sonoma 14.61 OS and am running off Google Chrome Browser

[Garp_senchau]

@cmaer, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Would you please tell me if you use HP Instant Ink?

Meanwhile, try these steps:

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Remove the cartridges.
4. Press and hold the power button for 30 seconds.
5. Plug the power cord back in.
6. Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
7. Turn on the printer

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,