Printer won't print.

[Maggie113]

My printer was running OK and printing with non-HP cartridges and now suddenly won't print.  I've run the support app, which says there are no issues, but it still won't print.  The printer display is saying there is a problem with the printer or ink system.  I've turned on and off and disconnected from the power as well, but still no go.  Could it be because two of my cartridges are not HP?

[Andr-1611 · Accepted solution]

Hello @Maggie113 ,
Welcome to the HP Support Community!

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@Maggie113 wrote:

...  Could it be because two of my cartridges are not HP?

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Maybe ...

Try this solutions:

1. HP Printers - Used, Refilled, or Counterfeit ink cartridge message , or
2. An 'Ink System Failure' or 'System Supply Problem' Error Displays , see HP 950 / 951

I think they should renew or change those two.

More infos you find here: Color, Black Ink Not Printing .

Hope this helps! Keep me posted.
Andreas

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[Maggie113]

Hi Andre, thanks for replying.  I found yesterday that the yellow generic cartridge is empty, so that's probably why the printer isn't  printing.  Being a generic cartridge the display didn't notify the replacement needd.  So I have ordered a new HP cartridge, which I'll pick up on Wednesday.  Hopefully that will solve the problem,  The printer is quite old now and the cartridges are becoming difficult to obtain.  Will keep you posted.

Cheers Maggie.