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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Maggie113
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Solved!

Printer won't print.

HP Recommended
HP Officejet Pro 8600
Microsoft Windows 10 (64-bit)

My printer was running OK and printing with non-HP cartridges and now suddenly won't print.  I've run the support app, which says there are no issues, but it still won't print.  The printer display is saying there is a problem with the printer or ink system.  I've turned on and off and disconnected from the power as well, but still no go.  Could it be because two of my cartridges are not HP?

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Andr-1611
Level 15
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847 840 83 443
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Hello @Maggie113 ,
Welcome to the HP Support Community!


@Maggie113 wrote:

...  Could it be because two of my cartridges are not HP?


Maybe ...

Try this solutions:

  1. HP Printers - Used, Refilled, or Counterfeit ink cartridge message , or
  2. An 'Ink System Failure' or 'System Supply Problem' Error Displays , see HP 950 / 951

I think they should renew or change those two.

More infos you find here: Color, Black Ink Not Printing .

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.

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Andr-1611
Level 15
Level 15
847 840 83 443
Message 2 of 3
Flag Post
HP Recommended

Hello @Maggie113 ,
Welcome to the HP Support Community!


@Maggie113 wrote:

...  Could it be because two of my cartridges are not HP?


Maybe ...

Try this solutions:

  1. HP Printers - Used, Refilled, or Counterfeit ink cartridge message , or
  2. An 'Ink System Failure' or 'System Supply Problem' Error Displays , see HP 950 / 951

I think they should renew or change those two.

More infos you find here: Color, Black Ink Not Printing .

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.

View solution in original post

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Maggie113
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Hi Andre, thanks for replying.  I found yesterday that the yellow generic cartridge is empty, so that's probably why the printer isn't  printing.  Being a generic cartridge the display didn't notify the replacement needd.  So I have ordered a new HP cartridge, which I'll pick up on Wednesday.  Hopefully that will solve the problem,  The printer is quite old now and the cartridges are becoming difficult to obtain.  Will keep you posted.

Cheers Maggie.

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