Printer

[Jackie1237]

I was wondering if anybody had any ideas my printer prince in magenta and black no yellow no blue. I have an office jet 80/20 series from HP

[Raj_05]

Hi @Jackie1237,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 8020 series printer is only printing in magenta and black but not in yellow or blue, there are a few steps you can take to troubleshoot the issue.

Check Ink Levels

• Ensure that the yellow and blue (cyan) cartridges have sufficient ink. Even if they are not empty, a clogged cartridge can cause this issue.

Inspect the Cartridges

• Remove the yellow and blue cartridges and inspect them for any damage, dried ink, or clogged nozzles.
• Clean the contacts on the cartridges and the printer with a lint-free cloth slightly dampened with distilled water.

Run a Printer Diagnostic

• Access your printer's settings and run a diagnostic or test print to check for issues with the ink system.
• Use the "Print Quality Report" option to see if the yellow and blue colors appear.

Perform a Printhead Cleaning

• From the printer’s menu or HP Smart app, navigate to Settings > Tools > Clean Printhead.
• This process clears clogs in the nozzles and may restore color printing.

Replace the Cartridges

• If cleaning does not resolve the issue, try replacing the yellow and blue cartridges with new, genuine HP cartridges. Third-party or refilled cartridges might cause compatibility problems.

Check for Firmware Updates

• Update your printer's firmware to ensure you are using the latest version, which might resolve software or compatibility issues.

Reset the Printer

• Perform a printer reset:
  1. Turn off the printer and disconnect it from the power source.
  2. Wait 60 seconds, then reconnect and power it back on.

[Raj_05]

Check Printer Settings

• Ensure that the print settings are not set to monochrome or black-and-white. Confirm the color mode is selected.

Run an Alignment

• Navigate to the printer's settings and run an Alignment to calibrate the printhead and ensure proper operation.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support