Printer

[BM0425]

I have a HP Envy 6455. It won't recognize a new color cartridge. What do I do?

[Garp_senchau]

@BM0425,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

• Check cartridge compatibility: Ensure the new cartridge is the correct model for your printer.
• Remove and reinsert: Remove the cartridge and gently reinstall it, ensuring it clicks into place.
• Check for protective tape: Ensure the new cartridge has had all protective tape removed.
• Restart the printer: Turn off the printer, wait for few minutes, and turn it back on.
• Clean the cartridge contacts: Use a soft cloth to gently clean the metal contacts on the cartridge and inside the printer.
• Update printer software: Make sure your printer’s firmware and software are up to date.
• Reset printer settings: Reset the printer to factory settings and try again.
• Try another cartridge: If possible, try a different cartridge to see if the issue is with the cartridge itself.

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,