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‎04-22-2025 06:01 PM

HP Recommended

I have installed two new cartridges and the code that keeps coming back is ER11.

Help

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1 REPLY 1

‎04-23-2025 12:10 PM

HP Recommended

@Linda3604, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding printer issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Check Cartridge Installation: Ensure that the cartridges are properly installed. Sometimes, the protective plastic tape covering the contacts may need to be removed first. Make sure the cartridges are seated correctly in their respective slots.

 

Cartridge Compatibility: Verify that the cartridges you installed are compatible with your specific printer model.

 

Cartridge Cleaning: Occasionally, cleaning the cartridge contacts might help. Use a lint-free cloth to gently clean the electrical contacts.

 

Firmware Update: Ensure that your printer’s firmware is up-to-date. 

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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