cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
58
Flag Post

Printerhead missing or not detected

HP Recommended
HP OfficeJet Pro 8620
Microsoft Windows 10 (32-bit)

HP OFFICE JET PRO - won't print, its a 2014 model - says printerhead missing or not detected?  

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
23,999 23,889 1,319 1,404
Message 2 of 2
Flag Post
HP Recommended

@Joaleach

 

Welcome to the HP support community.

 

Reseat the printhead up to three times

  1. With the printer turned on, unplug the power cord from the rear of the printer.

  2. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

    Animation showing how to reseat the printhead in the carriage

  3. Close the cartridge access door.

  4. Reconnect the power cord to the rear of the printer.

  5. Wait for the printer to start, and then look for the error.

    • If the error message persists, repeat the steps to reseat the printhead up to three times.

Update the printer firmware

Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading Printer Firmware for more information.

 

You can refer this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation