Printger Head error after having new printer for 1.5 months. Is this a joke?

[AL7602]

HP Smart Tank 7602

[Irfan_06]

Hi @AL7602,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that has a printhead error.

Please follow the steps below to perform a power drain on the printer.

1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

Update the printer firmware by clicking on this link and let me know if that resolves the issue.

If the issue still persists, Refer to this link to troubleshoot further.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[AL7602]

The "fix" did not work. Bringing this printer back to the store and look for another brand.

Perhaps I did something wrong but this should not happen after 1.5 months after purchase. 

[Irfan_06]

Hi @AL7602,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support