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‎04-15-2021 04:19 AM

HP Recommended
Product: Officejet 8620
Operating System: Microsoft Windows 10 (64-bit)

My printer gave me the following error code: 0xc19a0003 (missing or failed printerhead)

I bought a replacement and installed it.

Now my printer will only print blank pages. (I've tried all the diagnostic tools, reseated the printerhead and cartridges)

And yes, there is ink in the cartridges.

Can anyone tell me what else I can try?

Category:
1 REPLY 1

‎04-18-2021 10:56 AM

HP Recommended

@MikeTheMonster

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document Ink cartridge Errors: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 
 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/    
         

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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