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Message 1 of 2
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Flag Post

Printhead not working

HP Recommended
Officejet Pro8600
Microsoft Windows 10 (64-bit)

Suddenly the printer stopped working the black ink only. Should buy a new one or just fix it?

thanks

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Toddy_12

 

Welcome to the HP support community.

 

Use an automated tool to clean the printhead

  1. Load plain white paper into the tray.

  2. On the printer control panel, touch the Right Arrow () to display additional options.

  3. Touch Setup (), and then touch Tools.

  4. Touch Clean Printhead. The printer cleans the printhead, and then prints a test page.

  5. Evaluate the test page for print quality.

    • If you are satisfied with the print quality on the test page, touch No to return to the current print job.

    • If you are not satisfied with the print quality on the test page, touch Yes to continue to the next printhead cleaning stage.

You can refer this HP support document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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