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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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HP Recommended
Smart Tank 615
Microsoft Windows 10 (64-bit)

Hi everyone, i have a message of "reinstalling the printheads", I have tried several times as shown in the small video and the message is still the same. I went to the shop where i bought the printer ant they told me they don't sell these printheads!

 

Any help on this? thanks!

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