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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Aprilpie
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Printing Black Ink Issues - Test page prints perfectly!

HP Recommended
HP ENVY Pro 6432
Microsoft Windows 10 (64-bit)

The test page is printing perfectly showing all black & colours fine, but when we try & print any of our own documents, the black ink isn't printing on the paper.

 

Please help, we're assuming it's something to do with the settings on our laptop?

 

It has previously printed black & white documents, but not for a while, so we must have changed something accidentally?

 

Thanks for your time & any assistance you can offer.

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