cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Pearl00
New member
1 0 0 0
Message 1 of 2
41
Flag Post

Printing color

HP Recommended
Officejet 4655

I've been able to print and choosing either black or color printing. For the past couple weeks, tried printing in color and changed the color cartridge and still not printing in color. I don't see the choice of color or black.

Please help...

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
18,971 18,973 1,351 1,562
Message 2 of 2
Flag Post
HP Recommended

@Pearl00, Welcome to the HP Support Community!

 

First, let us check if you are able to make color copies from the scanner glass. By this, we can conclude is this is a driver or a hardware issue.

 

If you are able to make color copies, proceed to the next step:

 

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation