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Printing ineligible

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Hi, I have a deskjet printer 2600, it’s has not been printing properly since January if this year when it was still in warrenty.

I have tried  at least 4 times through the virtual agent to correct the fault but have been unable to resolve the issue.

I have also been trying through messenger to resolve the issue but have been unable to do this.

it was partially resolved but the problem soon returned.

Now I’m told my product is out of warrenty & I have to purchase support.

I can not get to speak to a person without paying & I think this is unfair.

what can I do as there doesn’t seem to be any where for me to sate my case & put a complaint to.

can any one help me please?

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