Printing is skipping lines

[Mascara]

Tried realigning, cleaning.

[Sneha_01]

Hi @Mascara 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 9025 is skipping lines while printing, it’s usually related to printhead issues or software/driver problems. Since you've already tried realigning and cleaning the printer, let's go through some other troubleshooting steps to resolve the issue.

Step 1: Check for Low or Empty Ink Cartridges

One of the most common reasons for skipping lines is that one or more ink cartridges are low or empty.

• Check Ink Levels:
  • Open the HP Smart app or go to Printers & Scanners in System Preferences (macOS) or Control Panel (Windows) and check the ink levels of your cartridges.
  • If the ink levels are low, replace the ink cartridges with new ones.

Step 2: Run the Print Head Cleaning Process Again

While you've already tried cleaning, it might not have been sufficient. HP printers have a Printhead Cleaning feature that can be run multiple times if necessary.

Run Printhead Cleaning:

1. Via Printer Control Panel:
   • On your printer's screen, go to Setup > Tools > Clean Printhead.
   • The printer will perform a cleaning cycle, which can take several minutes.
2. Via HP Smart App:
   • Open the HP Smart app on your computer or mobile device.
   • Select your printer and go to Printer Settings > Tools > Clean Printheads.

Repeat Cleaning: Sometimes it might take more than one cleaning cycle to fix the issue, so try running the cleaning process a few times.

Step 3: Check for Ink Smears or Blockages

After cleaning, check for any visible blockages or ink smears on the printhead.

• Inspect the Printhead:
  • Power off the printer and carefully remove the ink cartridges.
  • Gently inspect the printhead for any visible blockages or dried ink.
  • If needed, clean the printhead with a lint-free cloth dampened with water or isopropyl alcohol (avoid using paper towels as they can leave fibers).

Step 4: Check Printer Driver and Settings

Issues with your printer driver or software settings might be causing inconsistent printing.

Update Printer Driver:

• Go to the HP support page for the OfficeJet Pro 9025 and ensure that your printer drivers are up to date.
• Install any available updates, and restart your computer.

Check Print Settings:

• Ensure you're printing with the correct settings (paper size, quality, etc.).
• In the Print Dialog Box, make sure the Print Quality is set to Best or Normal instead of Draft or Economy mode.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support