Printing issue

[mike409]

My ink levels are full, but the black does not print at all.

[Dragon-Fur]

@mike409 

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Open your printer's home page

Select Category Troubleshooting

Select Topic Print

Select Subtopic Print Quality

Solution Document(s) are displayed

Select and Open document

Follow the solutions, presented in the order to be considered / completed

A couple of examples for specific printer series:

HP ENVY 7100, 7800 Printers - Black or Color Ink Not Printing, Other Print Quality Issues

HP OfficeJet 8700 Printers - Black or Color Ink Not Printing, Other Print Quality Issues

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

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