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‎02-17-2024 04:47 AM

HP Recommended

Printer is printing purple on the test sheet, how can I resolve this please?? This is not a new cartridge it has been in for a little while and is used monthly and has half the ink left in it. Has worked fine until today. Any help would be appreciated ☺️

Category:
1 REPLY 1

‎02-19-2024 10:59 AM

HP Recommended

Hi @Nikki170,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer related to print quality or just printing one color.

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- May I know which application you are using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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