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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
tillypath
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Message 1 of 2
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Printing stripes with black ink

HP Recommended
HP Photosmart 6520
macOS 11.0 Big Sur

This printer was printing fine until I repalced the ink cartridges, Now, the color ink prints fine, but the black is stripey. I have cleaned all the parts advised by HP. The ink cartridge is new and should not be an issue. At first, I returned the black ink one because I thought it was defective. It most likely was not because this"new HP cartridge" does the same thing. Very frstrated with the printer, now. What can I do?

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@tillypath

 

Welcome to the HP Support Community.

 

Does the same happen while copying in black?

 

Let's try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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