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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎03-05-2021 03:11 PM

HP Recommended
Product: HP envy 4500e All in one printer #A9T85A
Operating System: Microsoft Windows 10 (64-bit)

It appears that this problem occurs on every 3rd line of print. Ran diagnostics, cleaned the print heads, changed both black & color ink cartridges, and redid a print alignment.  Problem still exists.

Category:
1 REPLY 1

‎03-10-2021 07:27 AM

HP Recommended

@willie34, Welcome to the HP Support Community!

 

I understand the print quality is not satisfactory. Make sure you have tried the steps mentioned in this document - Black Ink Not Printing and other Print Quality Issues

 

If the issue persists after replacing the ink cartridges, I'm afraid the issue is with the printer. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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