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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-02-2020 08:54 AM

HP Recommended
Product: Officejet Pro 8600 N911a
Operating System: Other

I recently purchased a Mac and tried to print to the HP printer.  I have a hardwire connection to the printe.  I have installed the drivers on the Mac for the printer.  I am able to scan to the computer, but cannot print.  I have turned the printer on and off numerous times, I have reset the printer in my settings several times.  The print box comes up saying that it is connecting to device but nothing happens.  After a while an error message indicating a communication problem comes.  The utility will print a status report.  I have other devices in the house that are able to print using the wireless features.  

 

I am not able to access certain items in the Printer Utility.  Device Administration indicates that it is locked or disabled by the device administrator

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