I manually cleaned the printer just wiping it down on the inside with a micro fiber towel and now when it print the pages are very light, all the colors and the black have a faded look to them. I replaced the cartridges and it still does it.
Hello, it is hard to say exactly what may have caused this issue. It could be that when you were cleaning the inside of the printer, you may have snagged a grounding spring for the transfer belt assembly and now its not getting the proper voltage. Or possibly had a static build up in the micro fiber towel and caused an electrical discharge on a control board. I'm sorry i cant tell you exactly what to do, but there are a couple things to look at.
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