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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Prints 100% black page
Create an account on the HP Community to personalize your profile and ask a question
03-28-2021 06:24 PM
Black ink cartridge ran out of ink a week ago. I replaced it today with a new HP @ 902XL and now the scan function works great - all colors are good, but when sending a print job from the computer I get a 100% BLACK page. I have reinstalled the printer and the drivers, but no change.
Solved! Go to Solution.
Accepted Solutions
03-31-2021 01:13 PM
Welcome to the HP support community.
Did you make a copy and check if that prints fine?
Meanwhile:-
Run a Print Quality Diagnostic report
Use a Print Quality Diagnostic report to check if the printhead or ink cartridges need to be cleaned or if there is an alignment issue.
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Load plain white paper in the tray.
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Print the report.
-
Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.
-
If that does not print fine, follow the below steps:-
Run the automated printhead or ink cartridge cleaning tool
Clean the printhead and cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.
-
Load plain white paper in the tray.
-
Run the cleaning tool.
-
Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer Maintenance, and then touch Clean Printhead or Clean Cartridges.
-
-
If the page that prints has defects, the printhead might be badly clogged. Run up to two more cleaning cycles.
You can refer this HP document for more assistance:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
03-31-2021 01:13 PM
Welcome to the HP support community.
Did you make a copy and check if that prints fine?
Meanwhile:-
Run a Print Quality Diagnostic report
Use a Print Quality Diagnostic report to check if the printhead or ink cartridges need to be cleaned or if there is an alignment issue.
-
Load plain white paper in the tray.
-
Print the report.
-
Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.
-
If that does not print fine, follow the below steps:-
Run the automated printhead or ink cartridge cleaning tool
Clean the printhead and cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.
-
Load plain white paper in the tray.
-
Run the cleaning tool.
-
Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer Maintenance, and then touch Clean Printhead or Clean Cartridges.
-
-
If the page that prints has defects, the printhead might be badly clogged. Run up to two more cleaning cycles.
You can refer this HP document for more assistance:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
03-31-2021 03:35 PM
I tried all the things on the list of suggested fixes and the problem still existed. I forced a Windows update and that solved the problem. I'm not for sure that is what solved the problem, as it might have been the shut-down and re-start after the Windows update. At any rate, it works great now. Thank You to Sandytechy20 for your help. 😁
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