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Message 1 of 2
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Prints double or with shadows except Word documents

HP Recommended
HP Officejet 4500
Microsoft Windows 7 (64-bit)

My printer recently started printing double, like with a shadow, except for Word documents. Everything else, such as pdf format and images, Google docs, etc all print in shadow except for Word. I've already tried a hard reset, plugging the the printer directly into the wall (not a power strip), cleaning the ink cartridges, aligning the cartridges, and uninstalling then re-installing the driver. Nothing helps. What can I do to fix this?

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HP Support Agent
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Message 2 of 2
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@WeeBot, Welcome to HP Support Community!

 

Check for any updates on the Microsoft Word Application.

 

Try updating the computer - 

 

Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Also, I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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