Prints only Black; Won’t accept Yellow Cartridges

[JKH1124]

Product has worked perfectly until recently.  When replacing yellow cartridge with genuine HP product, still shows low ink in yellow and prints only black.  I have purchased up to four different cartridges (from Staples or Amazon) and get the same result.  This happened several months back (again with yellow, I have before and since replaced other cartridges), and all of a sudden it started printing in color again.  Then, yellow ran out and now will only print in black.

[Qsaifoddin]

Hi @JKH1124 

If your printer is not recognizing the yellow cartridge and only printing in black, here are some steps you can follow to troubleshoot and resolve the issue:

1. Check the Cartridge Installation:

   • Ensure that the yellow cartridge is installed correctly and securely in the printer.
   • Remove the cartridge and reinsert it to ensure a good connection.

2. Inspect the Cartridge Contacts:

   • Check for any protective strips or tape that might not have been fully removed from the cartridge.
   • Clean the electrical contacts on both the cartridge and the printer with a lint-free cloth lightly dampened with distilled water.

3. Printer Reset:

   • Turn off your printer and unplug it from the power source. Wait about 2-3 minutes, then plug it back in and turn it on. This can sometimes reset the printer and resolve issues.

4. Firmware Update:

   • Check if there is a firmware update available for your printer model. An update can improve compatibility with cartridges and resolve recognition issues.

5. Check for Errors:

   • Look for any error messages on your printer's screen and refer to your printer’s manual or support site for any specific troubleshooting steps related to the error.

6. Print Quality Diagnostic Report:

   • Run a print quality diagnostic test from your printer's control panel. This can help identify specific issues with ink delivery or nozzle blockages.

7. Use Genuine HP Cartridges:

   • Although you mentioned using genuine HP products, ensure the packaging clearly states this, as counterfeit cartridges can sometimes slip into legitimate supply chains.