Priting without ink. New cartridges.

[immyfarooqi]

HP Officejet Pro 6978. Prints but with just suggestion of ink. New Cartridges.

[Hawks_Eye]

Hi @immyfarooqi 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand how frustrating this must be—especially when you've installed new cartridges but the printer isn't producing proper ink coverage. Let's go through some HP-specific troubleshooting steps to resolve this issue.

 

Step-by-Step Troubleshooting for HP OfficeJet Pro 6978 Printing Faint or No Ink

 

1. Check Cartridge Compatibility

• Ensure you are using HP 902 or HP 902XL ink cartridges, as they are the correct ones for the HP OfficeJet Pro 6978.
• If you purchased them from a third-party vendor, verify they are genuine HP cartridges.

2. Remove and Reinstall the Ink Cartridges

• Open the ink cartridge access door.
• Remove both cartridges and inspect them for any damage or leaks.
• Reinsert them firmly into their respective slots until they click into place.
• Close the access door and check if the issue persists.

3. Clean the Printhead

• On the printer’s control panel, navigate to Setup > Printer Maintenance > Clean Printhead.
• Follow the on-screen instructions to complete the cleaning process.
• If the issue persists, perform a second-level cleaning from the same menu.

4. Run a Print Head Alignment

• Go to Setup > Printer Maintenance > Align Printhead.
• Follow the on-screen instructions to complete the alignment process.

5. Check for Firmware Updates

• Open HP Smart on your computer or mobile device.
• Go to Printer Settings > Advanced Settings > Firmware Update.
• Install any available updates and restart the printer.

6. Try Printing a Test Page

• If the printer is still printing faint or blank pages, attempt to print a test page from the printer’s control panel.
• If only certain colors are printing, the cartridge may be defective.

 

Let me know if you need further clarification! I know how frustrating printer errors can be, but hopefully, this gets your HP OfficeJet Pro 6978 back to printing properly. 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye