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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
mattg17
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Prniter is printing black smudges down one edge of every print out

HP Recommended
HP Envy 6230
Microsoft Windows 10 (32-bit)

Every single print is coming out with black smudges down one edge, which is quite thick with ink going through to the other side of the page.

Both cartridges have been changed, clean cartridges function has been completed multiple times and clean page smears has also been carried out.

Is there anything that needs taking out and cleaning manually?

Please see photos attached.

Many thanks.

 

Photo 1.jpgPhoto 2.jpgPhoto 3.jpgPhoto 4.jpg

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