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Message 1 of 2
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Solved!

Pro Envy series Setup ink cartridges

HP Recommended
HP Pro Envy 6430
macOS 10.15 Catalina

Hello,

 

I have bought my HP Pro Envy 6400 all in one printer; the exact number seems to be HP Pro Envy 6430. Unfortunately I am stuck in setup process as the setup ink cartridges did not come with the printer. I didn't know that new HP 305 cartridges would not work, but it seems to be only the setup ink cartridges that make the printer function at first; Could you please help me bypass the setup ink cartridges problem? Thank you in advance!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jc8999, Welcome to HP Support Community!

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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