Problem with ink the printer or ink system

[santisoto]

There is a problem with the printer or ink system. Tried to  turn printer off and off, unplugged from the wall, from the back, hold trun off for 30 seconds while un plugged  and nothing works

[Nal_NR]

Hi @santisoto,

Welcome to the HP Support Community. 

I'd like to help!

To assist you with accurate information I would require more information regarding this.

• Did you do any do any changes on the printer, like replacing the cartridges?

Meanwhile, perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Follow this link for the remaining steps. 

Update the printer firmware

From the home screen on the printer control panel, touch the HP ePrint icon .

Wait for the printer to connect to the HP ePrint server.

When the printer connects to the server, the HP ePrint status displays.

Touch Settings on the bottom left corner of the screen.

Touch Printer Update, and then touch Check for Update Now.

Click here for the update

Hope this helps! Keep me posted for further assistance.
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